Fundamentals Module 3: Client Management

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Only available as part of a package

This module covers client management for the AILA Fundamentals Online Course. 

Key:

Complete
Failed
Available
Locked
0301 Overview of Client Management Module (Video)
Select the "View On-Demand Recording" button to begin.
Select the "View On-Demand Recording" button to begin.
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Sample Client Intake (Handout)
Open to download resource.
Open to download resource.
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0302 Choosing Your Space and Thinking About Consultation Style (Video)
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Select the "View On-Demand Recording" button to begin.
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0302 Choosing Your Space and Thinking About Consultation Style (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
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0303 You Can’t Wear All Hats: Know Your Role in a Consultation (Video)
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Select the "Watch Video" button to begin.
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0303 You Can’t Wear All Hats - Know Your Role in a Consultation (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
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0304 Remember Icarus and the Dangers of Flying Too High: Setting Realistic Expectations (Video)
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Select the "View On-Demand Recording" button to begin.
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0304 Remember Icarus and the Dangers of Flying Too High: Setting Realistic Expectations (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
You must register to access.
0305A Mock Client Consultation: Part I (Video)
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Select the "Watch Video" button to begin.
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0305B Mock Client Consultation: Part II (Video)
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Select the "Watch Video" button to begin.
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0305 Mock Client Consultation (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
You must register to access.
How Much of the Consultation Can a Lawyer Ethically Delegate to Nonlawyer Staff? (Reading)
Open to download resource.
Open to download resource. "Bite-Sized Ethics: How Much of the Consultation Can a Lawyer Ethically Delegate to Nonlawyer Staff?" (January 14, 2020), AILA Doc. No. 20011430
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Exercise: Attorney and Support Staff Role in a Consultation (Instructions)
Open to download resource.
Open to download resource.
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Completed Exercise Upload
Upload 1 files to pass.
Upload 1 files to pass.
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Ethically Addressing Client Expectations When Facing the Unknow (Reading)
Open to download resource.
Open to download resource. C. Calder et al., "Ethically Addressing Client Expectations When Facing the Unknown" Immigration Practice Pointers (2025-26 Ed.).
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0306 Working with Victims of Trauma (Video)
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Select the "Watch Video" button to begin.
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Cycle of Abuse (Document)
Open to download resource.
Open to download resource.
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0306 Working with Victims of Trauma (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
You must register to access.
0307 Setting Expectations with Victims of Trauma (Video)
Select the "Watch Video" button to begin.
Select the "Watch Video" button to begin.
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0307 Setting Expectations with Victims of Trauma (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
You must register to access.
0308 Building the Client's Narrative (Video)
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Select the "Watch Video" button to begin.
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0308 Building the Client's Narrative (Quiz)
1 Question  |  Unlimited attempts  |  1/1 points to pass
1 Question  |  Unlimited attempts  |  1/1 points to pass
You must register to access.
Client Management Discussion (Question Sheet)
Open to download resource.
Open to download resource.
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Client Management Discussion (Answer Forum)
Make 4 discussion posts to continue.
Make 4 discussion posts to continue.
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CLIENT MANAGEMENT TEST
28 Questions  |  Unlimited attempts  |  22/28 points to pass
28 Questions  |  Unlimited attempts  |  22/28 points to pass
You must register to access.
Resource List for Module 3: Client Management
Open to download resource.
Open to download resource.
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Mark Module Completed
1.00 credit  |  No certificate available
1.00 credit  |  No certificate available
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