This is a recording of an AILA University Video Roundtable free for members, hosted on Wednesday, November 3 at 1:00 pm Eastern.

In this session, Joy Hawkins will cover what law firms need to know about negative reviews they receive on Google.  We will cover things such as how much consumers trust reviews online, how to get more reviews, what practices to avoid with reviews, what types of reviews Google is likely to remove, how to respond to a negative review, and how to report a review to Google.

AILA University Video Roundtables are free learning opportunities for AILA members provided via a weekly schedule of live video programming for members to come together from across the country and world to discuss hot topics and network with colleagues in the field. Video Roundtables are part of AILA University programming and each session is hosted by faculty selected for their expertise.

Discussion Topics:

• What Reviews Can and Cannot Be Removed
• What Proof You Need to Get a Review Removed
• How to Address Reviews You Cannot Have Removed with the Client and Online

Discussion Leader:

Joy Hawkins, Founder of Sterling Sky Inc, Uxbridge, Ontario, Canada

The speakers' views do not necessarily represent the views of AILA, nor do they constitute legal advice or representation. Practice tips provided in the written materials are based on the speakers' experiences and current state of the law. Please be sure to conduct legal research and analysis for your unique situation as the law changes quickly and the speakers' experiences may differ from your own.